Privacy Policy
Last updated: June 2025
Welcome to EuropeTracks. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it. Please read this carefully before using our platform.
1. Who We Are
EuropeTracks ("we", "us", or "our") is a motocross and off-road riding community platform available as a website and mobile application (iOS and Android). Our platform helps riders across Europe discover motocross tracks, log riding sessions, manage their bikes, find practice days, and connect with the riding community.
For all privacy-related enquiries, you can contact us at: info@europetracks.com
2. Information We Collect
2.1 Account & Profile Information
When you register an account, we collect:
- •Email address (used for authentication and communication)
- •Full name (provided during registration or via social sign-in)
- •Username (chosen by you to identify yourself in the community)
- •Profile picture (optional, uploaded by you)
- •User role (standard user or administrator)
- •Preferred measurement unit (metric or imperial)
- •Skill level (beginner, intermediate, advanced, pro — optional)
2.2 Garage & Bike Data
If you use the Garage feature, we collect:
- •Bike name, model, year, and colour tag
- •Engine hours logged on the bike
- •Personal notes about your bike (setup, modifications, etc.)
- •Maintenance task names, service intervals, and service history
- •Dates and notes of completed services
2.3 Riding Sessions
When you log a riding session, we collect:
- •Date, duration, and associated track
- •Bike used during the session
- •Personal rating (1–5 stars)
- •Track conditions (excellent, good, fair, poor)
- •Session notes and photos you choose to upload
- •A snapshot of bike data preserved if the bike is later deleted
2.4 Favourites & Preferences
- •Tracks you have saved as favourites
- •Personal notes and tags on favourite tracks
- •Home track preference
- •Default search distance radius
- •Preferred track types
- •Notification preferences
- •Whether to show closed tracks
2.5 Location Data
We request access to your device's location in order to:
- •Show nearby tracks on the map
- •Calculate distances from tracks to your current position
- •Centre the map on your location for easier discovery
Location access is optional and under your control. You will be asked to grant permission before any location data is accessed. You can deny or revoke this permission at any time in your device settings. If denied, the app continues to function without location features. We do not track your location in the background and do not store precise location history on our servers beyond your last known map position saved locally on your device.
2.6 Track Reviews & Community Content
When you submit track notes, reviews, or updates, we collect:
- •The text content of your review or update
- •Photos you choose to attach
- •Your username (displayed publicly alongside the content)
- •The date and track associated with the submission
- •Moderation status (pending, approved, or flagged)
2.7 Track & Photo Submissions
If you submit a new track or submit photos for an existing track, we collect:
- •Track name, GPS coordinates, country, region, and type
- •Submitted photos and an optional comment
- •Your user account information (to associate the submission)
- •Submission status for admin review
2.8 Technical & Usage Data
We automatically collect certain technical data when you use the platform:
- •Device type, operating system, and browser/app version
- •IP address (for security and fraud prevention purposes)
- •App interactions and feature usage (anonymised analytics events)
- •Error logs and crash reports to help us fix issues
- •Last map position (stored locally on your device only)
2.9 Authentication Data
We support the following sign-in methods:
- •Email and password (password is securely hashed — we never store it in plain text)
- •Google Sign-In (we receive your name, email, and profile photo from Google)
- •Apple Sign-In (we receive your name and email from Apple, subject to Apple's privacy features)
3. How We Use Your Information
We use the information we collect for the following purposes:
- •To provide, operate, and maintain the EuropeTracks platform
- •To create and manage your user account and profile
- •To power the track map and enable location-based discovery features
- •To store and display your riding session history and maintenance records
- •To display community reviews, track notes, and updates to other users
- •To moderate submitted content and ensure community safety
- •To notify you about practice day updates and relevant track activity
- •To process and review track submissions from the community
- •To send account-related emails such as password resets and verification codes
- •To improve the platform based on aggregated, anonymised usage analytics
- •To detect and prevent fraudulent activity, abuse, or violations of our Terms
- •To respond to your support requests and enquiries
- •To comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, our legal bases for processing your personal data are:
Contractual Necessity
Processing your account data, session data, and garage data is necessary to provide you with the service you signed up for.
Legitimate Interests
We process certain technical and usage data based on our legitimate interests in operating a secure, functional, and improving platform. We always balance these interests against your rights.
Consent
For location access, we rely on your explicit consent. You may withdraw this consent at any time through your device settings.
Legal Obligation
In some cases, we may process data to comply with a legal obligation.
5. How We Share Your Information
We do not sell your personal data to third parties. We may share data in the following limited circumstances:
5.1 Publicly Visible Information
The following is visible to other users of the platform:
- •Your username and profile picture
- •Track notes and reviews you submit (once approved)
- •Track updates you report
- •Your public riding statistics (if you enable public profile)
5.2 Service Providers
We use trusted third-party service providers who process data on our behalf under strict data processing agreements:
- •Base44 — our backend infrastructure provider (data storage, authentication, functions)
- •Google — for Google Sign-In authentication and optional map tile services
- •Apple — for Apple Sign-In authentication
- •CartoDB / CARTO — for map tile rendering (no personal data is shared)
- •Esri / ArcGIS — for satellite imagery tile rendering (no personal data is shared)
5.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or to protect the rights, property, or safety of EuropeTracks, our users, or others.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred. We will notify you before your personal data becomes subject to a different privacy policy.
6. Data Retention
We retain your personal data for as long as your account is active or as necessary to provide you with our services. Specific retention periods:
- •Account data: retained for the lifetime of your account, plus up to 30 days after deletion to allow recovery
- •Riding sessions, garage data, and favourites: retained until you delete them or close your account
- •Track reviews and community content: may be retained for moderation and community integrity purposes even after account deletion, but will be anonymised
- •Track and photo submissions: retained for administrative review and record-keeping
- •Technical logs and analytics: typically retained for 90 days
- •Backup data: may persist for up to 30 days beyond deletion in encrypted backups
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You can update or correct your personal information directly within the app through your Profile settings at any time.
Right to Erasure ("Right to be Forgotten")
You can request deletion of your account and associated personal data. Please contact us at info@europetracks.com. Note that some data may be retained where we have a legitimate legal basis to do so (e.g. community content, fraud prevention).
Right to Restrict Processing
You can ask us to pause processing of your data in certain circumstances.
Right to Data Portability
You can request an export of your personal data in a structured, machine-readable format.
Right to Object
You can object to processing based on legitimate interests. You can also opt out of non-essential communications through your account settings.
Right to Withdraw Consent
Where processing is based on consent (e.g. location), you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact: info@europetracks.com
If you are in the EEA or UK and are unsatisfied with our response, you have the right to lodge a complaint with your local Data Protection Authority (e.g. the ICO in the UK).
8. Children's Privacy
EuropeTracks is not directed at children under the age of 13, and we do not knowingly collect personal data from children under 13. If you are between 13 and 16 years old, you may need parental consent to use certain features depending on the laws in your country. If we become aware that we have inadvertently collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information promptly.
If you believe a child under 13 has provided us with personal information, please contact us at info@europetracks.com.
9. Security
We take the security of your data seriously. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- •Encrypted data transmission using HTTPS/TLS across all connections
- •Securely hashed passwords (we never store plaintext passwords)
- •Role-based access controls so only authorised personnel can access data
- •Regular security reviews of our infrastructure
- •Authentication token expiry and session management
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
10. Cookies & Local Storage
Our platform uses browser local storage and session storage (not traditional cookies) to enhance your experience. This includes:
- •Saving your last known map position and zoom level
- •Storing your filter preferences between sessions
- •Caching your location to avoid repeated permission prompts
- •Storing your authentication token to keep you logged in
We do not use third-party advertising cookies or cross-site tracking cookies. Analytics data we collect is anonymised and used solely for improving the platform.
11. Third-Party Services & Links
The EuropeTracks platform may contain links to external websites (e.g. track websites, social media pages, sign-up links for practice days). We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies before providing any personal information.
Third-party authentication services (Google, Apple) are governed by their own privacy policies. We only receive the minimum information necessary to create and manage your account.
12. International Data Transfers
Your data may be processed and stored on servers located outside your country of residence, including within the European Economic Area and the United States. Where data is transferred outside the EEA or UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in accordance with applicable laws.
13. Push Notifications
We may request permission to send you push notifications through the mobile app. These may include:
- •Practice day updates for tracks you follow
- •New track submissions or updates relevant to your area
- •Account security alerts (e.g. password changes)
- •Community activity related to your content
You can opt out of push notifications at any time through your device settings (iOS: Settings → Notifications → EuropeTracks; Android: Settings → Apps → EuropeTracks → Notifications).
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- •Updating the 'Last updated' date at the top of this page
- •Displaying a notice within the app
- •Sending an email notification to registered users for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of EuropeTracks after the effective date of a revised policy constitutes your acceptance of the updated terms.
15. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt-out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, contact us at info@europetracks.com.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
EuropeTracks
Email: info@europetracks.com
Website: www.europetracks.com
We aim to respond to all privacy-related enquiries within 30 days of receipt.
This Privacy Policy applies to the EuropeTracks website and mobile applications (iOS & Android). By using EuropeTracks, you acknowledge that you have read and understood this policy.
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